Help centre
Questions, answered
Can't find it here? Ask Doud, our guide knows the whole wardrobe.
What does shipping cost?
Free over A$249.99, and members go free over A$180. Flat A$14.95 under that.
- Orders made by one maker ship as one parcel, and only single-parcel orders qualify for free shipping.
- Members: free shipping the moment a one-maker order passes A$180. Joining is free.
- Everyone else: free shipping over A$249.99 on a one-maker order.
- Under the threshold, or across more than one maker, shipping is a flat A$14.95.
Why don't all my items arrive together? Draft, confirm
We use the best maker for each piece, so the design and fabric are right. Sometimes that takes more than one.
- A set from one maker: one parcel, one delivery.
- Pieces from different makers: separate parcels, each tracked.
- Fewer parcels over time as we consolidate makers.
What is your returns policy?
- 14-day change of mind: unworn, tags on, original packaging.
- 30-day quality guarantee: full refund if a fault is confirmed by photo.
- A pre-printed return label comes in every order.
- Sale items: change of mind excluded, faults always covered.
How do the bundle savings work?
The more you share, the more you save.
- The Duo: two pieces from one maker, one parcel.
- The Trio: three pieces, the matching-set sweet spot.
- The Family Pack: four or more, the whole tribe at once.
- Exact savings are being locked before launch. Members get member-only discounts.
We build this section out together, one question at a time.